Warranty and recalls
Have a question or need to make a claim? Our friendly team are here to support you.
What’s covered
All Ezytrail caravans come with a 12-month warranty*, which covers the manufacturing and/or materials of the structure of the camper or caravan. When it comes to chassis and drawbars, at Ezytrail, you’re covered too*.
- Caravan or camper12months
Manufacturing and/or materials of the structure
- F5 chassis & drawbarLifetime
F5 chassis and drawbars receive a lifetime warranty
- F3 chassis & drawbar5years
F3 chassis and drawbars also come with a 5-year warranty
Our warranty does not cover
- Fair wear and tear of the camper or caravan and its components, or replacement of any consumable items such as brake linings, magnets, tyres, wheel alignment, bearings, or bearing seals.
- Any damage or loss of function incurred to any part of the camper or caravan because of any events that occur after you take possession of the camper or caravan.
- The zips and mesh on any part of your Ezytrail product.
Good to know
It’s important to remember that a warranty is not a replacement for insurance. For more information, find your model’s specific warranty document within the Owners Hub on our website, or get in touch for more support.
Keep to the maintenance schedule: it keeps your warranty valid. Servicing
Ezytrail’s Warranty Terms & ConditionsPDF · 2026 handbookDownload*Only for first-time owners, when purchased directly through Ezytrail branches or authorised dealerships.
Make a claim
If you fulfil the necessary warranty obligations and need to make a claim, simply complete the claim form below and one of our expert reps will be in touch with you.
Product recalls
At Ezytrail, we take your safety seriously. As such, due to a small amount of reported cases of structural weakness, a voluntary recall has been issued for the early K-Series MK1 models sold between 2015 and 2017.
Please note, this does not apply to all MK2 models.
